Leicester, United Kingdom
143 Green Ln Rd
N/A
+44 1162763332
Excellent service from the shop thanks to all the staff from Mr. Sharp
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I wouldn’t even give them rating. I wouldn’t personally go there again. I would warn everyone just be careful.
Awful customer service and awful people. My grandfather had booked a trip away with Moon World Travel before poor health meant that he could no longer go away. We complied with all agreed terms and requested a PARTIAL refund due to the circumstances, understanding that a full refund was not appropriate, but that we were legally entitled to a partial refund. Over 8 months later Moon World Travel have been evading the issue, ignoring phone calls and emails, even trying to direct us to their sister company rather than fulfilling the partial refund. We will be starting legal proceedings and ensuring all friends and family never use Moon World Travel again.
This place must be the worst travel agency in the world - don't use them. I am still waiting for over 10k refund- they have one excuse after another. I've been waiting over 8 months. They are useless, unfriendly cowboys and so is their parent company SkyExpress!!
Fast and efficient. Knowledgeable team. Had to wrangle a bit to get them to take credit card payment at the end of the month due to there monthly accounts being prepared. But they did step up take payment and issue e-tickets with no issue. They are competitive against online and other high street travel agents.
Deli
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