Toms River, United States
1501 NJ-37 W
N/A
+1 8887850675
DeliveryIn-store shopping
Car hireCar washOil changeRepair services
I recently purchased a Subaru Legacy and my experience at Lester Glenn was absolutely phenomenal. This dealership goes above and beyond to make the customer happy. I came to the dealership at the end of the month and they were extremely busy. Despite this, my salesman Ryan, made sure I was well taken care of. The process took hours and during this time Ryan made sure I was well informed as to what was going on and answered every question I had. We had similar interests and he spent several hours just chatting with me about music. He could have easily have left me at the desk twiddling my thumbs but instead kept me occupied so I wouldn't be bored. He even offered to buy me dinner because I had been there so long and was hungry, who does that!!! Seriously, I can't say enough good things about Ryan. I never felt pressured or manipulated during the process, as opposed to my previous experience at a Honda dealership, where I felt like I was being circled by sharks. As a matter of fact, everyone I dealt with seemed genuinely nice and very friendly. The dealership was clean, bright and had cool little amenities like a coffee machine that could brew a mean shot of espresso! I purchased the Rockford Fosgate stereo upgrade (worth every penny if you love music) and had to bring the car back a week later to have it installed. Even that experience was top notch and the installation was flawless. My wife will be purchasing her next Subaru at Lester Glenn and I look forward to doing the same in the future. I would give the experience at Lester Glenn 20 stars if I could. I would recommend any potential buyer or leaser to get a Subaru for their quality but I would also highly recommend that they go to Lester Glenn Subaru for an outstanding buying experience.
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The Service department is a Disgrace ! I've had Two I said Two botched oil changes there . Both times they tried to get away with negligence , the first time I sued Subaru for breech of contract on my lease and received a settlement, second incident was, get this one the mechanic did not replace my oil cap (mechanic 101) 3 days later my oil light came on, oil all over my car and driveway and car just about out of oil , I had to make a corporate complaint just to get my car cleaned properly (detailed !!! ) and change contaminated engine parts !!! next after 23 emails back and forth to service manager and an 1 unsuccessful attempt to clean my concrete driveway, I'm still waiting to hear from their service manager , general manager , and corporate since November 2020, no response to my permantly stained driveway. Due to contractual obligations in your lease agreement you are forced to let them to continue to do service on your vehicle otherwise all your warranties are null and void. STAY AWAY FROM THIS DEALER !!!
Let me start by saying I do not fill out many reviews. However, Cheers to Lester Glenn. This company does it right! Starting from my initial phone call with Manager Mario, I felt very comfortable going here for my first new Crosstrek. The welcoming greeting by Sales Associate Melissa as I walked in practically sealed the deal before we even started. From there on everything was 100%. From having the car that I liked ready to go, to the very fair trade in from Manager James, to the final stop with Patrick, the Finance Manager. Everything just clicked. As for the car? Well, after being a little sad by trading in my vehicle, I was actually smiling within the first 1/2 mile. Thank you all at Lester Glenn for making what could be a bad day, into a very happy customer. Very Pleased, Phil S. (PS, can’t wait to pick up my plates to see my new friends!)
Had a great experience with this dealership. Ryan was my salesperson and made my purchase very simple. Was not pushy with any sales approach. I could just tell he was very knowledgeable and hardworking. He followed up with me a few days after I purchased to see how I liked the car and asked if he can drop off my plates to my home. Pat in finance made things very simple. Again, not pushy with any addons but extremely knowledgeable and explained everything with transparency. Ladies that answered the phone were great as well, setting up my appointment. All around good experience.
When I first stepped foot in Lester Glenn Subaru I was a little worried. Reason being, I knew nothing about Subaru’s, I’ve only heard amazing things about them from my friends. When I say that Cody Monica made my experience one I could’ve never imagined, it’s an understatement. This nice young man was willing to work with me every step of the way knowing that I had no clue what car I wanted, what package I needed, and what I could even afford. He was extremely knowledgeable of every vehicle and the energetic vibe he had from start to finish made me think he was more excited to watch me get a vehicle than I was myself getting one! I don’t think there was anyone at Lester Glenn Subaru that could’ve sold me on a Subaru better than Cody did, such a gentleman and a TRUE professional, 10/10 experience with Cody Monica.
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