Lethbridge, Canada
400 4 Ave S
N/A
+1 4033598151
Wheelchair-accessible entrance
Wish I could give 0. I was given a quote for insurance. I signed up for it. 15 days after, I was told by them that they forgot to update the policy and gave me a quote based on old specs by the insurance company. With new specifications, the premium went up like 20%. All I got was a 'sorry' and 'deal with it' kind of response imposing legal terms on me saying that the policy document mentions that the rate was an 'estimate'. Take a bow guys, well played. Given their treacherous behavior, I couldn't continue with them. Cancelled the policy right away and switched to a much better provider. As I said, they didn't cover anything for me, and I had to pay the new 20% higher policy rate and the cancellation fee. HUB international, I still want a response on 'whose fault was it?'
like
Always very poor serve every time I call their office.
I was referred over to this company by a friend of mine as he had mentioned that their rates were aggressive. I spoke with Karen back on Friday July 26th and told her about my previous experiences when dealing with other brokers. She assured me that I was in good hands and that she would do her best to provide me with several options the following week. I emailed my existing policy to Karen so she could look over this. After not hearing back from her the following week, I followed up with Karen on the week of August 5th. Karen apologized for not getting back to me and told me that she was busier than usual (I understand, stuff happens) and assured me that she would get in touch with me later on that afternoon regardless if she had a quote ready or not. I have not heard back from Karen since. Based on this experience I would not recommend contacting this company for insurance quotes as they over promise and under deliver.
Good job
Deli
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