Leven, United Kingdom
6 Durie St
N/A
+441333427777
My daughter has used US nails before and really liked her nails so returned again to have her nails done for going on holiday this week. One of her nails broke and happened quite easily. I took her back hoping that they would happily repair her nail on the day of her holiday free of charge as we had just used their service and from using other nail services before this would never be an issue. I had a long discussion back and forth asking if they would repair it. To my disappointment they refused unless I pay 3 and were very rude. I didn’t have cash on me at that point and said I would pop back down as we were in a rush and she was leaving for the airport in the next hour. Still I tried to get them to understand but was told no bluntly by a women who I believe was the owner or manager of the shop and would not even look at me after I tried to speak to her about it. I found this customer service absolutely disgusting after we used their service. Was no way to treat your customers or to keep a customer. More than happy to take your money but have no manners or compassion for their customers! 3 they wanted to repair my daughters nail! I had just paid 25 the day before for her nails. We ended up leaving and stated we will not be back. The shop had one customer in it at the time so wasn’t like they were busy. This other customer who was present was in disbelief of their service to us. If you take anything from this review I hope you learn to treat your customers with more respect and understanding. It is through good service that businesses like yourselves grow and we will not be recommending your services to anyone. My daughter was so let down and ended up going on her holiday with a broken nail!
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All the customers were in agreement about the fact that the supposedly qualified nail technicians couldnt speak English, therefore they couldnt understand what the customers wanted done to their nails. I myself didnt get my nails done the way I wanted them done for a wedding & ended up having to tell her to just do my nails the same as the ladies nails sitting next to me having her nails done, but even at that, she applied white tips, when she should have applied clear tips to my nails for orange coloured polish. I also had to ASK her to wipe off orange polish which had run underneath the tips. Also, 3 of my nail on my left hand are longer than the ones on my right hand, but she couldn't understand me when I tried to tell her this. It wasnt good enough considering it I was in to have them done for my niece's wedding the same day..
Excellent always nice to customer never rude good last long
I booked the day before for a pedicure. Got the time I wanted, great. They have 2 professional pedicure chairs and they were so comfortable. They also have a massage feature, but have a dodgy back so didn't have this. Pedicure was great very quick and efficient. They use mobile LED heaters to harden polish, but girl wasn't happy how they were working on my big toes, so removed polish and started again on these 2 toes. The guy in charge replaced machine with a different type and she was happy. It was 30 and this included removal of old polish, pedicure, including a knee to toe exfoliate and leg and foot massage. Feet felt and looked great afterwards. Will be back had a great experience.
Never had any problems here,regardless of what people put on facebook.x
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