Lichfield, United Kingdom
2 Jordan Croft
N/A
+44 1543899317
Ordered a set of spinergy wheels, push rims, tyres, tubes and pins - all were delivered well ahead of schedule & Lee and Steve provided invaluable customer service when I needed assistance with assembly.
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I’ve ordered several times from Spokz and their customer service is absolutely outstanding. As is often the case, you don’t really know how seriously a company takes customer service until something goes wrong, by which time, it’s too late if it isn’t important to them. So I must specifically commended Spokz for the way they handled a problem with a pair of wheels I purchased. Not only was their initial response polite, and apologetic for the issue, but they promptly investigated with the manufacturer and came back to confirm that a replacement pair would be provided. Even more impressive is that this was two years after the initial purchase. When I contacted Spokz it had only been in the hope of a replacement part so I could get a repair done. Their response exceeded all my expectations. I cannot recommend them highly enough!
AMAZING SERVICE-ORDERED TYRES AFTER THE XMAS ORDERING DEADLINE, A GENTLEMAN CALLED LEE TOOK THE ORDER OVER THE PHONE. HE SAID HE'D DO HIS BEST BUT COULDN'T PROMISE ANYTHING BEFORE XMAS. THEY TURNED UP ON THE 23RD DECEMBER.
Deli
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