Lima, United States
2525 Allentown Rd
N/A
+1 4192283497
Wheelchair-accessible entrance
To start with Ive rented from them before when they did service for me and everything was fine. This time I was going to strictly rent a car because mine is down in my mechanic shop. The website in the fine print states you have to be 21, valid license, credit card, transferrable insurance. Ok check, Im good to go right? Wrong. The woman was rude and diamissive and just kept pointing to a list on the counter of a ew policy\ that \he\ meaning Tom Ahl just put in place because they had trouble finding some cars. This new policy requires proof of income, 3 referrences with phone numbers, AND 2 utility bills in your name that show they were paid. None of my utilities are in my name theyre included in my rent. Not only should this be updated on their website, but they've also lost not only a rental customer but a potential car sale as I planned on going there to trade my car in. Meanwhile Im in the process of renting from a national rental company with none of the hoops to jump through. Do better Tom Ahl, not everyone has utilities in their name, and not only that, repeat customers who have already proved themselves arent going to do business here anymore.
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Had to put my vehicle into the body shop at tom ahl and was told by geico that they can get me into the rental company since it is all in the same building and we agreed. The lady seemed very bothered when i asked a simple question as to why they needed a credit or debit card on file since geico is covering. She said for damages and i gave her credit card. The car she gave me was a 2018 chevy cruze and within a block i noticed it had a bad wheel bearing. I brought it back to tom ahl and they tried to call her which she didnt answee. When they got a hold of her she said let her pull a few strings and get me another vehicle. When she came back here to give me my other car she rudely took my original agreement and refiled with the new car. At this time i called and asked my insurance agency if i can get a bigger vehicle than a compact since the vehicle in the shop is an suv. And they said ask them for a bigger vehicle and if they dont have one they will go through enterprise. Once i seen it was another cruze i asked her and she told me no...not today they dont...when i told herthat geico is going to go with enterprise for a bigger car she rudely said well go in there and have a seat...her demeanor and body language was very unprofessional...
They don't answer their phone. I've called multiple times and no one ever answers or calls me back.
Awesome place first class service, best prices in the area. Highly recommend.
We rent from these folks for our vacations quite often. Excellent service and can't beat the prices.
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