Lincoln, United States
3201 Yankee Hill Rd
N/A
+14028177100
This was my first time purchasing a car and Jared was extremely helpful!!! I decided to go with a lease and Jared as well as some of his coworkers were so patient and understanding. They helped guide me in the right direction and educated me on the process! I could not be more pleased with my experience! Thanks again!
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I love my car so much, don't get me wrong, but not a day goes by that I don't regret buying my car from the useless people that work at this location. You can't even set up a simple oil change in the store, they tell you to show up right at open and try to get you to compete for a timeslot when you can literally set up an appointment yourself, they just fail to mention that crucial information. I've had multiple (4) contracts with errors in them and even when we got to contract number 5, they never seemed to care about the time of mine they wasted. It has only gotten worse and at this point I'm considering standing on the corner with a sign that says 'go elsewhere.' I have barely had my car for a year and I'm probably just going to make the drive to Woodhouse in Omaha from now on.
Bought a used Mazda today and Logan was my salesman. I went here because he also sold my mother a car and her experience was wonderful so I wanted to see for myself. It was the best car buying experience to date, Logan was very friendly and didn't come off as the typical force-things-down-your-throat-style salesman that I've experienced in the past. I was comfortable, everything was explained well, and he was relatable. Would absolutely recommend this lot and Logan to anyone looking to buy a new or used vehicle.
I ordered a part. The next day the part was here and they called me promptly. Picked it up with no hassles. Everything was very pleasant and easy. And as always, the part was correct and fit well. I give this place an A! 5 star review
I had my oil changed in my 2108 Explorer and a week later I had to call a tow truck because of a piece of my vehicle was not completely attached to my vehicle anymore (underneath). The piece was dragging on the ground as I was driving, so I pulled over. After the piece was reattached to my vehicle, I spoke to the service advisor at Anderson about the cost of the tow truck and I felt that it needed to be reimbursed to me, as this was not a result of negligence by me, but of Anderson, during my oil change. The service advisor made the decision that I needed to speak to the service manager, Ryan Lavine. I did speak with Ryan and he was very apologetic and professional when talking with me. He acknowledged that Anderson's service department had failed to securely attach the piece of my vehicle and that he needed to make it right. He said that they would reimburse me for the cost of tow service and said a check was in the mail. True customer service! Sometimes everything is not always perfect, but admitting when a mistake is made and then making it right...that's great customer service! Thanks, Ryan and Anderson.
I went in to get my a/c heater diagnosed and they were unable to figure out the issue, instead guessing that I should spend 450 on an entirely new a/c heater unit and try testing it again. I was able to look up a video on YouTube and fix the issue myself in under 5 minutes for free. I was thinking they knew and specialized in Mazda vehicles, turns out I was wrong. On a side note, when I left after getting my oil changed there as well, they didn't completely close the hood so I noticed it was bouncing vigorously while I was driving 60 on the highway. Could have been a bigger problem had the hood flown completely open.
Great team that gets your vehicle in and out quickly and with the job done right. Glad to have a place I can rely on for consistently good service.
Timely and professional service.
Deli
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