Lincoln, United States
101 Charleston St
N/A
+1 4024757676
After my four-year-old son‘s therapy appointment today I tried to remotely start my car and all it did was lock it. I didn’t realize it had locked, and after putting my son in his seat I tossed all my belongings in the car, closed the door, and when I tried the handle it was locked with my son inside! Any mothers nightmare! Dispatch was awesome, they got there very fast. The man’s name was John and he was very polite and very knowledgeable and got my car open very fast. Thank you so much! The police officer there was happy that he didn’t have to break out the window.
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A driver illegally towed my car from an empty lot from which I wasn’t trespassing. He proceeded to tow my car anyway. Real pieces of work. I couldn’t imagine working in this industry. Do that to the wrong person and god knows what could happen. Plus: they splashed mud all along the side of my car. The lady at the office did not care and was quite rude. I know they regularly deal with disgruntled people, but that shouldn’t mean they can be rude to others- especially when “customers” are being nice and just want their car back.
If your are a small business, do not contract with this company to remove vehicles from your lot. We were with them for 13 years. We were told if they removed a car that they were not supposed to, they would not charge us and return it. They did not honor this. When we called to discuss this calmly with the manager, it was stated that \they did nothing wrong\ . We were willing to meet them in the middle but they would not budge. Sad after being a good customer for 13 years. Evidently they did not value my small business, only the big businesses and city contracts that bring them the big bucks
I had a really bad experience with a gal that was incredibly unprofessional. My car got VERY dirty after it was towed away from a parking spot and I could hardly see anything outside my window. I called just to check (I figured they prob wouldn’t) if they could compensate me a few dollars for a car wash. The lady was extremely rude and started to lecture me about how when I grow up and actually understand what discrimination is like (I have no clue what this has to do with anything and I’m also gay so I know what discrimination is ) and declined my request in a very rude manner. She also proceeded to tell me how it wasn’t their fault and how it’s mine because I “should have known not to park where I parked.” She sounded middle aged but she should not be employed here.
Great customer service and friendly staff from the one who helped me I think she's a fitness guru
Deli
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