Lincoln, United States
613 George Washington Hwy
N/A
+1 4018305400
Wheelchair-accessible entrance
The service was so bad. I will say the people who work in this store were all very nice but Cox as a whole just could not care that we were 25 year old customers. We are now with Verizon and we save over 1000 a year
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If it is your time to review your promotions with Cox it is much better to go to the store and deal with a representative in person than on the phone.
We went in to return one receiver (upstairs, 2nd tv) and now they are hounding me for the other! We only wanted to return one, made that clear, and they are threatening a fine of 150 for equipment we want and are paying rental for! I don't know where the disconnect is, but don't care. DO YOUR JOB!
I'd like to give two reviews - a 5 star for the girl that solved my problem and a 1 star for Cox itself. I told the putz manager that the phone number is wrong and no one can reach the store. I guess they like it that way because it will never be corrected. Try to call the number see what happens. I see others complaining about the locations being listed incorrectly. Think about it - this the is the company that provides phone, internet and cable for the entire region and the can't get their own listings right. You can't call the store so you have to go in person if you pick the actual location correctly from amongst the dead listings. They are great at billing and counting money. Nothing else matters.
If you want to wander around a mall during a pandemic to find a nondescript store with zero signage and staff that seems to not notice your presence, go here. Not impressed. Seemed like a knock off of an apple store but badly executed.
I just wanted to share an amazing experience. My husband went into the store to pay the bill, as I sat in the car waiting I saw a women pull up with a sleeping baby in the car, the salesman came out and talked to her for a minute then went inside and came back out a few minutes later. I was so impressed by the courtesy by the employee as to not have the mom wake a sleeping baby...as a mom I very much appreciate that!!! Very happy customer to have witnessed this!!!!
Can I just say Rude, no customer service skills, the lady working not very nice, I was just returning equipment, it made me sad because cox it self over the phone very nice !
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