Lincoln, United States
1309 N 48th St
N/A
+1 4024664550
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Talked with someone on the phone about purchasing a Brother business-grade embroidery machine. The employee was not very helpful and seemed annoyed with me. You'd think that a small shop like this would be excited about such an order. I will be ordering through an online dealer instead. Edit: I ordered a new Brother 6-thread embroidery machine through an online dealer— they offer free shipping anywhere in the country! Great service and very accommodating.
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I can now see why they have such poor reviews. My machine was taken in to have a spool threader replaced, only the stem from the threader was broke, the rest of the threader was intact. When dropping it off at the counter, the assistant tugged at the piece and broke it off. Unaware, I thought that it needed replaced anyway and wouldn't affect anything else. When I picked up my machine, I noticed the handle wouldn't go down all the way as before. THEY DRILLED A HOLE IN MY NEW MACHINE AND PUT IN A BIG BOLT TO PLUG THE HOLE, preventing the handle from lying down flat. There are visible plastic shavings to be seen inside and something rattling now within. Their claim is, this was the only way to replace the horizontal threader. (That they broke but deny). They never bothered to tell me about it, I discovered it after getting home and planning to sew. This machine is less than a year old and now has permanent, visible damage caused by inept people that do not know how to repair things properly. Not to forget, their rudeness should not go unremarked. Also, although it is a DC2015 model, it was purchased as a new machine a year ago. I would like to see the video they claim to have, as I witnessed the clerk pull on the spindle and break it.
It’s always a mixed bag then shopping there. Have shopped there for years and purchased several sewing machines. The staff know the business and provide quality repairs all the while with a snarky attitude. Patience people, we customers are why you’re in business.
Very nice, very helpful, very knowledgeable....the best for Brother machines
Great place to get your sewing machine fixed. They also have a large selection of machines to buy! One of these days I will have to upgrade and this will be the place that I buy one from.They do a great job and they fixed my sewing machine and it is running better than it did before. This is the only place I will take my sewing machines for repair!!
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