Lincoln, United States
4600 W St
N/A
+1 4024668384
Delivery
Wheelchair-accessible car park
They have good service for specialty needs, but usually they don't don't a good job following up with customers.
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I've been using this company for decades. I love them. They always take care of any issues I have.
At first, I was happy with them. They quickly set up an appointment and drove to me. I'm in desperate need for tires and some other parts to my chair. I'll be completely stranded if I don't get them soon. He told me he'd be able to call me back with a quote that day, as I'm a private pay. A couple days went by and I didn't hear from anyone so I called. They left a message for whomever was working my case to call me. Still, crickets. I'm so disappointed.
I'm the warehouse technician. I try to get everything as organized as possible to best serve the most precious clientele!
When they were Total Respiratory and Rehab, they were top notch! I was with them since 2007. But now that they are Numotion AVOID at all costs! Get onto just about any Disability forum and you will hear how bad NuMotion is. They are in almost every major city. It's all about the not serving the clients needs is what I been reading. It feels like to me the techs they have working for them, are being timed and over booked. If you go to book an appointment for a repair it may be a month or more before they get to you. Now for my experience with them. Several months ago I thought I would give them a try so, I let them replace my batteries on my wheelchair , first time they brought the wrong batteries, then brought out a bad set, they did come back and replace them after I complained. They are chinese made batteries that I am sure they juiced my insurance for, I don't have high hopes of them lasting long. I say this because I did call and ask what it would cost for me to private pay they wanted 50% more than what I could buy american made medical grade batteries for. I also had a few other parts fixed on my chair which took a few months to get replaced and they were nothing out of the ordinary. So 3 weeks ago, I called them up to send me a new anti-tipper wheel. A very simple inexpensive part. Sounded like everything was good to go. NOPE! Called them today Numotion hadn't even contacted my insurance or doctor for a script. I Won't be back!
I have worked with several of the guys from both the Lincoln and Omaha offices. I have had a great experience with both locations. Kurt and Ali have always made time for us when we've needed to come in to the Lincoln office. Ben has even come to our house to fix my daughters wheelchair. Love this company!!
I would never do business with this place. We ordered a stroller and there was poor communication and not timely at all. Order a car seat and instead of calling to let me know they need more papers from the doctor they wait until I call. We’ve been trying to get a car seat ordered for 4 months and I finally decided to just forget it!
They sold me a CPAP that was covered by insurance but the supplies needed for it are not. What a bunch of garbage. No follow up after the initial consultation. They can have this thing back. Tried to call to find out some answers and the person on the phone spoke over me while I was speaking. Very rude. I'm done with this outfit. Now I have to stop using the CPAP. I think I'm getting sick from it. Cannot order supplies. What a joke.
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