Lincoln, United States
6400 O St
$$
+1 4025133456
N/A
I had a sears repair appointment on 10-5/2020. For my kenmore freezer, that was 3 years old. It all of the sudden quit working overnight. The repair fee for a diagnostic is 129. I was told the 129 would go towards repairing the freezer if I had it repaired. The technician told me I had a bad thermostat, which is 99. He told me other parts may be bad, but he couldn't do the diagnostic because the freezer won't run without the thermostat being in. I was told it would cost 430 to repair the thermostat. 99 for the part, and 331 for labor and the DIAGNOSTIC fee... he wouldn't put the diagnostic fee towards the repair... Please! Unless you have a warranty with Sears for the product, CALL a local repair service to have your appliance looked at.
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It took 4 months to get washing machine repaired. Could have bought new machine for what laundry mat costs were
I've had a great experience with Glen from Sears on 2-3 different calls. He tells you what needs to be done-or not-and lets you make the call.
Was extrememly unhappy with the price of the repair with the scam being that you can decrease the amt to closer to what it should have been if you buy a home warranty product. OMG. Really. This is first class bate and switch . Never again.
Technician came for annual maintenance. Technician arrived in a timely manner and was quick, efficient leaving the refrigerator and area clean. The technician made no mention of the fact that both the air and water filter warnings of need for replacement. Definitely expected some feedback from the technician about this.This caused me some concern as to the thoroughness of the annual check up of the appliance.
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