Lincoln, United States
245 S 84th St #114
N/A
+1 4022612067
Wheelchair-accessible entrance
The owners of the Lincoln, NE office is a horrible place to work. They dont understand family emergency unless its thier own. All Kim and Ron care about is money not clients best interest. Communication is the worse with caregivers and worse with clients. The scheduler acts so high But has no clue what goes on within the company in the real world being she works only from home, she has no idea how Kim really treats people.
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WONDERFUL Company! My wife and I are both health care professionals and we live out of state. Synergy has been an absolute blessing for my Father over the past year and a half! Everyone has gone above and beyond in his care and needs. We are so fortunate to have Synergy Home Care!
Synergy provided care for my child for about four months. During this time we experienced: -scheduling issues (had providers show up when we didn’t have one scheduled, never were able to replace care when one of their providers cancelled, even with notice) -failure to follow through with questions/concerns -frequent no-shows from caregivers, with problems with approximately 1/3 of scheduled visits. If I didn’t have an extremely flexible employer I would have absolutely lost my job due to this. -unprepared caregivers (no training offered, no experience working with clients like my son). -failure to preserve confidentiality (shared details about my son/family with people not involved in his care in any way) -spoke inappropriately and negatively about my son to various caregivers -safety issues (one provider lost my son, another allowed him to run into the street, one smoked in the car while my son was there) -inadequate documentation of visits/issues -very judgmental (for example, when we pointed out that we don’t punish after the fact for disability related behaviors on the advice of our team, and use other specific strategies instead) -and, most worrying, a caregiver who I caught screaming profanities at my son during a disability-related meltdown, which the owners were basically unconcerned about. I’m grateful that I was home at the time and able to intervene, as it seems clear that this would have escalated otherwise. Please don’t entrust your loved one’s care to these people. They are wholly unable to meet their clients’ needs or even ensure their safety. It’s also worth noting that several of the five star reviews come from Synergy’s owners or family members, not from clients.
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