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US Engine Production Inc

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Lindenhurst, United States

usengineproduction.com
Auto machine shopManufacturer· Auto machine shop· Manufacturer

US Engine Production Inc Reviews | Rating 3 out of 5 stars (4 reviews)

US Engine Production Inc is located in Lindenhurst, United States on 200 Bangor St. US Engine Production Inc is rated 3 out of 5 in the category auto machine shopmanufacturer in United States.

Address

200 Bangor St

Phone

+1 6319917700

Amenities

MechanicToilets

Accessibility

Wheelchair-accessible car parkWheelchair-accessible toilet

Open hours

...
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D

David Schreiber

I paid for an engine that was supposed to be in stock accept it wasn't. Eddie used the excuse, "Another customer must have bought it while your paperwork was going through." Lies! They apparently use that lie often because others have commented here as well. After three days and no shipping info, I called to have the Eddie lie for a send time telling me it would ship Friday. Lied! Called again a week later, motor still wasn't built. Eddie promised it would go out the next day. Lied! I asked to speak to manager, Eddie said he is the manager. L called customer support and asked to speak to a manager. Support rep said he was the manager. I said no, I need to speak to the sales manager. Support rep said he was the sales manager too. I guess everyone is the manager of everybody there. I finally decided I couldn't trust these liars to build or warranty a motor. I demanded a refund. They sent an email refunding my purchase but they didn't actually refund the money. I finally had to report them for fraud.

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Howard Watson

Please do yourself self and money a favor and choose another engine professional.Eddie and Steve seemed to be the only ones there you can speak too and Eddie is Very Very dishonest.

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Issa Abuaita

Worst company to deal with sent us the wrong engine and then they wanted to charge us for restocking fee when its not our fault When you order and engine with providing the vin you would think you are dealing with pros but unfortunately not

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Rick Rackley

this company in short order is by far the worst customer service i have ever experienced. The General Manager, Eddie Bonilla loves to quote his frequent statement, "i am doing something right, i have been here 25 years". I placed an order on Monday, December 30th for a re-manufactured engine. I asked when would it ship, although he never said he didn't have one but rather he said well it won't go out tomorrow or Wednesday because the carriers don't work holidays. One would be lead to believe it will go out Thursday. I never heard anything regarding shipping confirmation so i called Eddie on Monday. Monday he actually told me no it hasn't shipped and we have to build it. I remind you, this is the first time he is telling me this. So he says, "I will check on it and call you back within an hour". I had to chase him yesterday and he says it will ship tomorrow and he would expedite the order so i the engine by Friday. i call to confirm today and they have not put the engine together yet. You absolutely cannot believe anything this man tells you. If he has been doing this for 25 years then I am really confused how he continues to be in business. On the call, he wants me to wait to hear from him until 5 pm, which it is now 3 pm; oh yea, also, keep in mind when he got on the phone with me he said HE HAD JUST SPOKE TO PRODUCTION and the engine was not even put together. I am not a mechanic but I don't know how much can change in 2 more hours. So 9 days of having 7300 and not answer on when this order would ship. I am not contacting the credit card company to ask is it legal to take a payment when you know you don't have what the customer has ordered. Bottom line: I cancelled my order. This guy/company has basically delayed my business at least a week now. IF YOU DO BUSINESS WITH EDDIE, get all commitments on the order!!! Following me posting this: Eddie emailed me and threatened me with legal issues because I posted about my experience

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