Litchfield, United States
49C Commons Dr
N/A
+1 8603075916
We had the BEST experience with Dave and his whole team from EZ Aqua! Prior to investing in our pool we did a lot of research and met with several pool vendors. Ultimately, both word of mouth references as well as the sit-down meeting with Dave helped us decide EZ Aqua. It is a decision we are so glad we made!! From start to finish, Dave was extremely helpful. From designing the perfect pool to helping us with financing, the process from start to finish was very smooth. We are beyond thrilled with the final product and looking forward to making many family memories!
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The workers were very knowledgeable of the fast and efficient and took pride in their work
I just want to sing the praises of EZ Aqua Pool & Patio - they have been supremely professional, delivered on time, and are a pleasure to work with. Our pool looks amazing, they took care of everything (including a few extra things, like burying a boulder that was in the yard already), and I can't recommend them enough. If you are looking to add a pool, give them a call and ask for Dave.
We had a new liner put in back in June 2018. These guys were great. All of them, from start to finish. Super professional and very personable. I should of wrote the review back in 2018 but I kept putting it off and life happened. It got away from me. It wasnt until today That I had to sit down and write a review. We started to open our pool yesterday (Memorial Day) and when we pulled the cover off, the liner had bubbled. The liner was separating from the wall. Being novices to the pool world, let’s just say I freaked out a bit. LOL. Called the company but being Memorial Day, I didn’t expect a call back. First thing Tuesday morning I received a call, a message and a text from one of the owners. Unfortunately, I couldn’t answer or respond right away due to work and What happened next just left me speechless. I’m working from home and as I look out my window, EZ Aqua Pool truck is parked in front of my house. Without calling the company back or speaking with someone, they sent a crew here to look at the pool. I didn’t ask for them to come out, I hadnt talked to anyone yet and I was just in awe that they took it upon themselves to just show up and see what our emergency was. You do not see this level of customer service regularly any more, and the fact that this company took it upon themselves to just show up and fix our non-emergency just left us speechless. I would 10000% recommend these guys to anyone looking for any kind of pool work. Our emergency wasn’t that much of emergency, for us it was because we are newbies but these guys knew exactly what it was and how to fix it. I’m just rambling now because I’m so satisfied and appreciative that there are businesses out there that understand the human aspect of customer service. We can sleep tonight knowing we found one of those great companies!
Excellent experience from start to finish with EZ Aqua! Dave, Ernie and their entire team have always been responsive, accommodating, understanding and more than fair. They never pushed us, even when we were dragging our feet. They designed a stunning in-ground pool with all of the amenities my family wanted and kept us in the loop from start to finish! We can't wait to use our pool every day this summer and for many seasons to come! Thanks team EZ Aqua!
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