Litchfield, United States
6 Parker Cir
N/A
I hired Hook & Ladder to rebuild and extend my old wooden deck with Trex as well as build me a level platform on a sloped patio to put a large hot tub on. Tom and his team knocked the project out of the park. The project required quite a bit of precision to get everything to meet up just right for a smooth step from the extended deck to the hot tub sitting on the platform next to it. The platform needed every board to be cut at exactly the right angle to be level on a patio that is sloped in both directions for water runoff. They got everything exactly how I wanted it, better even. While I needed a functional wooden platform, they built me a beautiful one that matches the deck, with all of the wood covered in Trex and vinyl. I couldn't be happier with their work. My new deck and platform look incredible, and they left my property spotlessly clean. You can tell that Tom and his team take extreme pride in their work, and they go out of their way to get every detail exactly how you want it and make it look even better than you pictured.
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Tom was recommended to us by another contractor (who noticed our failing deck)- his reputation is so good, he is known across several trades! Long story short, Tom and his team saved our deck- they did an exceptional job and we highly recommend them. We were in a situation where our deck was sinking off the house, was never properly built to begin with, and it was rotting to the point of being a safety hazard. We had gotten a couple of quotes for an all new Trex deck, and the price tag was simply too high to fit into our budget at the time. We needed a team to try and salvage the deck we had, so we could save for the new deck, but we spoke with several different contractors who said it was out of their purview. Not for Tom and his team!! They came up with a solution within minutes of looking the wreck over- they proposed to demolish half of our massive deck, reinforce the frame and add new boards to what remained. This was something no other contractor we had spoken with had thought of! Tom and his team John and Gary were great. They were extremely knowledgeable, helpful and perfect professionals. They arrived to the job on time, and finished within the original time frame promised. Tom was extremely reasonable on price, even when we needed to get more material than originally planned. He really understood our needs and situation and delivered 110%. The team made sure every board was perfect, and every step was completed with care. They were polite, friendly and left the job site clean. We are extremely happy with our resuscitated ew\ deck, it is simply beautiful and solid as a rock. The work the Hook & Ladder team put in will give us the time we need to save up for the big Trex job- and we already know without a doubt we will be calling Tom back for that job when it comes!
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