Livonia, United States
11730 Globe St
N/A
+1 7348554890
USA Lab is awesome. They always have what we need when we need it. It is fast delivery and pricing is great.
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Great price and I had my parts the next day. Will definitely use them again.
I was very excited to order from this Company! I work in a lab where we have their product, had an issue that was taken care of overnight!!!! I'm a firm believer in the WOW factor and it seemed to me this Co. is dedicated to this as well. So I ordered a cpl products to use at home. When I received the unit, I wasnt ably to get it working. They sent me out another unit, their \show\ unit. It worked but wasn't New, like I had ordered. They let me keep the show unit and sent out a new one asap.Dan, if your reading this...THANKS A MILLION!!! That's the WOW factor all business should have!!! USA LAB IS a excellent example of Proper Customer Service at its best!!!!
We purchased a turn-key system and I was very nervous at first. I could not understand why the price was so low (compared to ChemGlass which was nearly 2x cost). We have been using the system every week for months now and so far it has worked great. I would give them 5 stars for service - we had some difficulties with setup as the instruction manuals were challenging to understand (perhaps not written by a native english speaker) and USA Lab helped us through it. They helped us with many questions regarding reagents (amounts and mix ratios) to run the heater/chillers as well. Every time we called we were able to speak with a technician. I would give the quality 4 -stars - We did have some issues with sticking joints, had to tape over a few joints to prevent leaks, and drilled a hole through the stir rod to better secure it (uses screw that presses into but does not go through - poor design). For higher viscosity materials the reactor may shake a bit, so make sure to re-tighten all bolts. All of those updates/fixes were very simple (and cheap to address). the pumps all seem to work well. I would recommend! Def worth the price.
they have hella stock but they charge a lot for it. writing this review because I called in yesterday got a quote and today no one will acknowledge the misquote nor do they have any interest in investigating and it's costing me 200. happy to have them as a resource but this place should never be your plan A
Deli
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