Loanhead, United Kingdom
95 Clerk St
N/A
+443456020000
Very small bank could do with a make over but the staff are friendly sometimes you can wait a wee while but it's a shame they are sitting up for good
like
Staff were on hand to help out with showing me how to use the cheque deposit machine. Shame it's closing soon
Most of the staff are lovely. However SUSAN has now been rude to me on 3 separate occasions. I’m a support worker and she speaks to me like rubbish when I’m with my clients. She can’t even speak properly she knows she’s being nasty. She also spoke to me like I didn’t understand one day English is my first language so she’s obviously basing her ignorance on an assumption? Think she’s a wee bit racist, because it’s not the first time she’s treated me like this, not the right job to be in. Does she think when we bring our clients to the bank we don’t have a process to follow? Asking client what’s the money for, client tells her to hand it to me. Client has CAPACITY. Honest to god this woman is horrible and made me feel inadequate on more than one occasion. It’s a shame cause Karen who we usually deal with is so lovely and you would think Susan being the manager would have some sort of professionalism but no she doesn’t. I think Susan needs to be retrained on how to deal with people who have support workers with them and treat everyone fairly.
I opt to use this branch as the staff are helpful and make life easy
Very helpful staff at this branch
Deli
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