Lodi, United States
521 S Ham Ln # A
N/A
+1 2093345886
Toilets
Wheelchair-accessible seatingWheelchair-accessible toilet
DR.NARVAEZ, WE WANTED TO THANK YOU SO MUCH FOR BEING AN AWESOME DOCTOR. YOU WERE SO KIND AND PATIENT WITH MY 3 YEAR OLD GRANDDAUGHTER. THANK YOU FROM THE BOTTOM OF OUR HEARTS. TRULY A GREAT EXPERIENCE THE HOLCOMB FAMILY
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My mistake in not getting a receipt for my co-payment that I paid cash for. Received a bill for my 10.00 co-payment even though I had paid it at the time of my appointment. Make sure you get a receipt so you don’t have to pay twice. They should give everyone a receipt that pays cash and not ask if you want one or not. They’re just lazy and dishonest.
Always had good experiences here, they have been treating my MIL for years.
I was seen in the Lodi office and I needed further testing where only the Stockton office has the equipment. I waited over a month for the appointment. I arrived on time in a room filled with patients. One by one they were all called into the exam room. New people arrived and filled the room as everyone initially had come and gone. Now all the new patients are being called to the exam room and over an hour past my appointment and I'm still in the waiting room. The office staff spent their time talking about patients and personal stories. All I can think is, of all the patients and office staff, I was the only white person in the building. Hate to think that but there was no other obvious reason why I was passed over. I walked to the window and told the receptionist that I had been waiting over an hour and suggested that she can call with another appointment. Not only did they never call but when I called the office manager regarding the terrible training, scheduling and lack of communication, he wouldn't take my call. I have a degenerative eye disease and now I'm put off another month or more to be seen and treated. Doesn't matter how good the Doctor is, he's only as good as his staff.
No social distancing with a over crowded lobby.
These practice Need to work with communication skills. Staff are very tense, I have bad experience with these office.Dr and staff don't communicate. I have been waiting for my son contact lenses for 6 months know . At my son first visit they screw up the contact prescriptions Dr and staff didn't communicate. So They have to redo the eye exam again and reorder my son prescriptions again. And when I made appointment they keep changing because the Dr is out. When I place the order at the staff the person that in placing the order for contact lenses is rude and don't leasen at all. And I am still waiting for contact lenses. I can't go somewhere else to other because they're paid and my insurance cover these place only.My advice to them is that. They need to review notes before they see there patients and communicate with there staff members and leasen to their patient. Because I paid for my service they don't do it for free. Customer and care should be number one in their practice,
the front office non medical staff is highly unprofessional, and incompetent they loose medical documents are rude specially their Tracy office , they never return calls although the doctors are good
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Wheelchair-accessible seatingWheelchair-accessible toilet