London, United Kingdom
Manor Road, West Ealing
N/A
+44 2031317570
I would question their terms on refunds. I’ve recently reserved a unit for 10 which they were quick to take my money and payment over the phone. I managed to secure a better deal at a different Reputable storage company, which access couldn’t match without charging more, so wanted to cancel. They were happy to refund my 10 reserve fee, but only by cheque. This was in Samirs words to do with “security”. He was happy to take my details over the phone and also happy to take my bank details so he can personally go to my bank and deposit the Refund money, but using the most secure way of crediting my card they charge was a “security” risk. They do this so people can buy boxes, tape, locks from them, because who has the time to go to a bank to deposit a 10 cheque in the current climate. If I knew this I’d never would have used them. I wasn’t happy with the service and being mislead. I ended up buying boxes to redeem my 10 for hassle of going to the bank (time, queues, covid). This was their intention all along. Which company in this day and age only credits by cheque when you paid by card! Just be mindful of payment terms. Do not pay unless your 100% sure you’ll use their units, which I’m sure are good.
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Dario and Zar are the perfect customer service team i have dealt with in a long time . I want to thank them for they prompt service.
Easy access to storage unit and all on same level with plenty parking space.
Nice and helpful staff. Really quick and easy to use!
Mostly very helpful and decent place, so far so good. Not all people dropping items are following the COVID rules which could be improved but over all it's good.
Deli
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