London, United Kingdom
311 King St, Hammersmith
N/A
+442087488879
I spent 100 on a gift voucher for my partner in celebration of the birth of our first child together. I thought a massage would be exactly what my partner would need. Parenthood made it tricky to find time to use the voucher but we managed to cram in a massage within 3 months of the purchase. My partner explained to the receptionist at the time that she may not be able to return within the three months left on her voucher, and the receptionist said ‘you should be ok’. Seven months later (within a year of purchasing the voucher) my partner finally had time for another hour’s massage, but when she arrived she was told that her voucher was only valid for six months and that the money I had paid in good faith had simply been removed from the voucher. Just to be clear; there was no promotion or discount included with the voucher. I literally swapped pounds for an equivalent voucher that could only be exchanged for treatment at Amiika Spa. I feel that my money has been stolen, and I feel thoroughly let down that the treatment I wished upon my partner was not honoured, particularly as a new mother. The six month expiry on a gift voucher is a ludicrous idea, and no effort has been made to reconcile our grievance. The manager eventually got in touch to remind us that the 6 month expiry is company policy and that I should not have purchased the voucher if I didn’t agree with the small print. She remains adamant that the remaining 50 on the voucher can not be redeemed. Poor policy, No good will, Steer clear
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Amazing facial, great at extractions and really spent a lot of time on me. Will definitely be back and will recommend to family
I just had a thai massage and feel so much better, I want to thank all the staff , all very polite
Brilliant customer service. Very friendly. Had an amazing back, neck and shoulder massage. Will be going again and recommend!
Excellent massage. Really enjoyed. The service was very good. Im a girl but prefer a hard massage since going to gym a lot recently my body feels rigid. There are lots of tense in legs and back. The girl who massaged me has strong hands and arms, I feel all sore muscles are cured now!
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