London, United Kingdom
1430 High Rd, Whetstone,
$$
+44 2039471874
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
The positives are the product is good and the manager Diane is professional and good. The negatives, sales staff are extremely poor and ineffectual, fitting is atrocious. I had to experience three separate visits by three separate fitting teams over three months to get the carpet fitted correctly and that was after writing to the CEO. In the pictures you will see the lumps and bumps in the carpet and the use of nails (unbelievable), also the lino has been cut poorly. Recommendation: Don't buy from carpetright! If you have to, buy the carpet from Diane only, buy underlay and everything else online, don't pay for delivery, get a independent carpet fitter to collect the carpet and perform the install, this approach will save you money and also a lot of headache as the less you have to deal with Carpetright (should be called Carpetwrong) the better!
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Amazing service from the store manager Diana. Considering all the issues with covid and straight after lockdown we couldn't have been happier.
Staff very friendly always welcoming
Happy with the carpets, the fitters did a great job and it was on time
AVOID THIS COMPANY! Save your money and your sanity and go somewhere else. I have never in all my life as a consumer been so badly treated and let down by a company. 3 months, 6 no sows , 4 store visits, hours on hold, 10 non returned calls, the wrong carpet, the wrong bars, no bars, damaged walls, ripples in the carpet and a carpet join that is so bad it looks like a child did it. They have offered me 200 of free underlay when the carpet cost almost 1000 for one room. Or they will take it up and give me my money back. They should be ashamed of themselves!
Deli
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