London, United Kingdom
38 Store St, Bloomsbury
N/A
+442032050190
Impeccable customer service. Adam and the team gave incredible customer service throughout, proactive about communicating delays due to the pandemic and even loaned me one of their hire cycles until my bike arrived. I honestly couldn’t fault the experience and to be providing top class service despite lockdowns, the pandemic, customs delays and uncommunicative suppliers, really demonstrates what a great team they are.
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Excellent customer service and mechanic skills. Really quick turnaround, Luca and the gang had me rolling again in no time. They went above and beyond to ensure my bike was working perfectly. A gem of a shop, finding a good shop for mountain bikes in London is so rare. Support this unicorn! Will certainly be using the shop again.
The stuff was so nice. I would highly recommend the place for your bike .
Cloud 9 is by far the best cycle shop I've ever come across. Not only are the bikes they are building of best, bespoke quality. The guys who run the shop are the most service oriented, friendly and knowledgeable lot I can think of. I especially appreciated that they really did listen to my ideas and wishes - whilst always stretching the envelope to come up much better ideas, never content with easy or fast solutions (eg the bike frame they have identified was not sold in the UK any more & it took various calls and mails to have it imported from the USA instead). Result: Cycling from Stockholm to Gibraltar (in total 45 days, 5160km, 40,000m altitude) indeed felt like cycling on Cloud 9 - the most comfortable & whilst sturdy and fast bicycle I've ever had. And without any issues or break-downs. Not even a flat tyre..
After being frustrated with other bicycle service shops in London, I visited this shop and it was a different level to me, professional, quick, efficient service and friendly staff. The prices are acceptable (and compared to the service you get it’s cheap). They give a full explanation, and send email quotes before fixing, so you never get surprises. They reply emails quickly (sometimes even out of working hours), I understand some customers left bad reviews, mistakes can happen everywhere. However, I can see every bad review has a reply from the shop to explain what happened. Overall I highly recommend this shop.
Deli
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