London, United Kingdom
299 New King's Rd, Fulham,
N/A
+44 2077363696
In-store shopping
I find this shops normally helpful and spent a small fortune in the past along with selling goods. The staff were nice mainly. I called Saturday and spoke to a shop assistant asking a general query about goods I left in last year. I give the docket/ invoice number and as it was not clearly written she kindly said she would look into it. I took pains to explain that I understand this is my problem but just needed to know what happened as I could not find the clothes. . The phone line was not good but she explained she would ring me back, I appreciate shops get busy therefore I called her back. I was told the manager would call me Monday when they look into the books from last year. I thanked her kindly and a few minutes later I called back to say that I appreciated her help and sorry as line was bad and my hearing is not great, unfortunately she was not available but I left the message with the person who answered the phone. I was told the message would be passed on. I was anxious about my goods and knew this came across on the phone and I did not want the shop assistant to feel responsible. My behavior was meet with a distressing phone call this morning... When I answered the phone this morning from Lauren I got accused of altercation with her staff. I explained the above and reassured her that I called back on Saturday minutes after my first phone call to explain I was anxious and perhaps assertive and to thank the girl. I understand different tones and accents can get misconstrued in this way. In a nice person who would hate to upset anyone hence my upset with lauren this morning. She was more interested in accusing me than listening to what I had to say. Again Lauren accused me of rudeness and altercation towards her.. I had to explain my hearing is not good and it’s how I talk.... I will be taking this further as harassment from a show manager is not something I will tolerate .
like
Very nice area, the shop is on the main road so can spot easily. Parking can be a little difficult so if your driving best to go at quieter times. The store was nice and had a nice selection of goods on display. Nice feel to the store. However, when I walked in i wasnt greeted or approached by any staff so left empty handed.
Terrible customer service Such a shame as Charlotte's agency back in the day had such a friendly vibe. There's the occasional lovely person working there but mostly filled affected girls who seem may have the plummy accent but certainly no manners!
Worst customer service ever!!!! They are too snobbish to speak to customer.
A good mix of casual, business appropriate, and event dresses. Newest and nicest pieces are upstairs, with more casual pieces and those that didn’t fly off the rack downstairs. Some great finds on the half price rack by the fitting rooms. Also carry separates (tops and bottoms), shoes, and accessories. The staff helped me convert my home country size to UK sizes. They also offer a supplementary color analyst service.
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