London, United Kingdom
628 Streatham High Rd, Norbury,
N/A
+443713845963
I booked for a compact car online. Europcar was the cheapest when compared to other rent a cars online. The local branch which i used pick up the car is close & easy go find. Its a very small place. The pandemic guidelines & social distancing were well in place with clear signage. The office & the pickup point is in two places so once checked in the vehicle will have to be picked up in another location end of the road. The only downside in my visit was i booked for diesel car but i was given a petrol car.
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Took about an hour and a half to be given a car despite booking in advance and doing the 'online check-in'. No sense of urgency. Also, you are unable to drop the car off on Sundays when the office is closed. This should be made clear when making the reservation as every other time I have rented a car, you can still return it when the office is closed. I've used Europcar on many occasions but this will probably be the last time.
This was the worst experience I have ever had with a hire car company. They didn’t supply me with a car after mine had broken down for 4 days! They kept not calling me back, rude to me on the phone and left me waiting for hours. When they were meant to deliver a car to me but couldn’t last minute, despite the 4 day delay already, I went down to the office to make it easier and was spoken to rudely and left to wait for an hour. The whole process was awful and confusing. I will never use this service again, it was incredibly stressful and upsetting.
I was having a nightmare trying to sort out some lost keys, I was put through to a million different people until CARL. Carl was amazing !!! Great customer service and worked very quickly. Thanks carl I really appreciate your hard work!!!!
Good service, good cars, reasonable prices.
Deli
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