London, United Kingdom
287/297 Pentonville Rd, Kings Cross
$$
+442072786171
N/A
I've eaten at kings cross five guys a few times and the staff is always nice and polite, and the chips are always fresh!. The meals we order were prepared rather quick even though they seem to be pretty busy, . Can't wait for COVID to be over so I can eat in.
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My burger had a piece of plastic in it. When I asked the manager about it and gave him the bit of plastic he dropped the bit of plastic on the floor as if to say 'what plastic'?, thankfully I had taken the attached picture before. I asked if the burger patties were done in house and he said yes, this morning. So I looked at him expecting a refund ( not the whole meal, just the burger cost) and after a moment or so he offered me another burger. No thank you. So even with 50% off this was a rip off, was badly prepared and cooked. Also got a small cheese burger for my kid which came as a double, so my advise is, don't expect much, don't pay for a large burger, order a small and get a large for a cheaper price. The staff are ok but seem more interested in arguing that decency. My Partners veggie burger was a mess. Finally the crushing of burgers into small tinfoil wraps is not an American process, it just crumples the contents.
some people just can't get the order right in this place and this is so annoying with take away and delivery !
I recently visited this five guys and was served by a wonderful gentleman named Binh. I have never been to a five guys restaurant before and as I was being served I was given excellent guidance on the wide variety of options and (as I have a quite severe gluten allergy) to the fact that I could either have a bowl without the bun or a lettuce wrap, I chose the lettuce wrap. the man who served me was polite professional and informative about your menu and it was honestly the best experience I have ever had in a fast food joint in many many years, I feel that your colleagues depth of knowledge and personable service was a joy to behold. (if he is not a member of management then he deffo should be!) will return again on a semi regular basis going forward. Thank you so much to everyone involved :D
Don't understand what is so good about this place . Burger was just standard nothing special about it . The woman serving me was being extremely difficult. Also quite expensive. I may try again because every one else seems to love the place
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