London, United Kingdom
68 - 69 The Mall, Ealing
N/A
+442082800100
Staff was very helpful, welcoming, efficient and friendly. James took the time to patiently show me how to change the inner tube of my road bike which was so appreciated. His knowledge and training was so useful and went the extra mile. Thank you so much for your hard work!
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Bought a bicycle for an employee. She was happy with it. When her front wheel was stolen and she came in to buy a new wheel, Halfords employees fitted a thinner wheel and told her the original wheel was no longer available. She complained. They told her she was 'fancy' and there was no problem with the wheel. When she returned later and asked to speak with the manager because the new wheel was not correct and her brakes were not working properly, they said again she was fancy but suddenly found the correct wheel. No apology was offered.
Great place: professional, knowledgeable, mature and friendly staff. Special note for both James and Tom who were both very accommodating and efficient. Top marks for customer service. Very good value, quality products: highly recommend this branch!
Good service and assistance at Halfords, Ealing on two consecutive days when purchasing a jump starter and window scrapers/brush etc.
I went in with two tires that were not fully pumped up. James showed me to the free pump and then took a look at what was the issue with my bike. He was very knowledgeable on what the issue was and recommended changing my tube. Despite initially thinking that it would take more than a day, James was able to fix the tire right away and squeeze in a time slot for me.I would highly recommend this store.
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