London, United Kingdom
284 Nether St, Finchley
N/A
+442083492931
To start on a positive - service was very quick, price was very reasonable and Covid rules were adhered to the whole time! But...trying to sometimes reach this centre over the phone is near impossible. Secondly, when I first arrived and the guy on the desk was checking my details with me, he read out the wrong number - someone else’s - this is not very discreet, professional or confidential - staff should be trained to just ask the customer to confirm the last 3 digits! Thirdly, I was specifically told that I would get a call to let me know when my MOT was done, well I ended up having to call them myself because I never got a call or an email to let me know...no communication! Lastly, I was given some paperwork, but only realised once I got home, that the front sheet was for my car, but the back sheet was for someone else’s, so again, not very responsible - where is their attention to detail? Someone out there has all my details and I have theirs...I did later receive the correct / relevant / appropriate invoice and other paperwork via email, but these things should be checked thoroughly first! When I picked up my car, the guy who gave me my paperwork hardly spoke with me - didn’t even tell me that my car had passed or went through any of the specifics with me...not very personal! I feel that some “teething issues” need to be ironed out here...
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I highly recommend this branch of Halfords. I’ve been going ever since the new manager started because as a woman I tend to get ripped off at garages so it’s rare to come across somewhere I can take my car without having to question what I’m being charged for. They are polite and call me to update me. I wouldn’t go anywhere else now.
Booked online for some new rubber, choosing my day and time slot. It appears this branch doesn’t hold any tyre stock so you need to have booked in advance. Also if you google the exact tyre your after bizarrely it costs less then doing the search on the Halfords website. This saved me 20, winner. Turned up a bit early for my slot, they spotted my car pulling in and had the paperwork all ready for me. About an hour later, all done and I’m on my way. Great service from friendly people at a great price.
good ream car dealt with quickly and to my satisfaction
Stay clear! Rip Off’s and poor service. Stating MOT for 29.99 and making the money on failing cars! Using scare tactics to scare people to think there cars are unsafe. My car failed MoT on front brake pads and discs and near side brake line. I took my car to another mechanic who said that he can’t believe they have failed it for the brakes as they weren’t in that bad condition. Anyway I got him to change them for a total of 178 where Halfords wanted a total of 327!
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