London, United Kingdom
20 Church Rd, Hanwell
N/A
+442088408595
Had an excellent experience with Hanwell Eyecare Centre. Having been to a number of the high street opticians and experienced bad service, unannounced price hikes and frames that didn't suit me (not their fault of course, but none of the staff who helped me find frames ever got it right). Hanwell Eyecare Centre got the entire experience right - they were able to see me quickly without much hassle, they're exercising good social distancing, my optician was knowledgeable and got the right prescriptions, I had someone spend a lot of time and effort with me and found the perfect spectacles, and they were ready in 3 days. You can't ask for a better experience than I received (and for less than the high street impersonal chains) and I wouldn't hesitate to recommend them.
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I have been getting my glasses for a number of years at Hanwell Eyecare centre, as always outstanding service, the staff are very helpful with impeccable manners. I will continue to use this place , my new glasses are ready with in a week any issues with a loose screw or tightening off the frames, they are fixed immediately. Thank you very much, very happy with the communication and service. Would highly recommend.
This turned out to be the worst opticians I've ever been to. I told the optician I have a brain injury, so comments sometimes take a minute to compute. So could he explain everything clearly. Which obviously wasn't done. I was given bifocals. I've had continuous headaches for six weeks. Their idea, I pay to get the glasses have normal lenses put in my glasses. I asked for my prescription to be emailed to me. That was 20th of October 2020. Today's the 24th of October. Haven't heard a peep from them!
Ordered varifocals and was told it would take 2.5 weeks..4 weeks later I was told I could collect. I arrived 17:30 a few later later to collect them having to leave work early and found they were already closed. Their own site says they close at 18:00. Wouldnt recommend again.
I am delighted with my new glasses. The general eye care (annual check ups for glaucoma etc) is excellent too. The opening times could be more user-friendly though; it would be nice not to have to take time off work to get to an appointment.
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