London, United Kingdom
The Hub, 40 Golborne Rd
N/A
+44 2089692999
DeliveryIn-store pick-upIn-store shopping
I called and asked if I could bring my bicycle in so a bike wheel puncture could be repaired at lunchtime. I told them I could only afford approx 13 as this is all I had. Was told it would cost 16.50 as labour is 10. So asked if they could repair the puncture for 13. And was told flatly 'no'. That's fine. But obviously as customer using this shop for years, don't expect me to sing your praises or return.
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Nick helped me spec a custom BMX, and came up with great suggestions. Really tricky project, requiring parts from all over the place (including importing some stuff from the US). The bike looks amazing. Highly recommended if you want something special or unusual. The guys in the workshop really know what they're doing.
Shop was busy, but they listened to my request right away and were able to help sort my bike and I rode away from the shop. Great service and friendly blokes!
Rude staff, can't speak for the quality of the service because I decided not to have my bike fixed here. Poor guy was probably just having a bad day but still, my day was made a little bit worse by stepping in here in the way that I'd expect from a trip to the dentist but not from my local bike shop.
Just needed to check my flat tire en route home, conveniently a pump was available at the entrance door.
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