London, Canada
1680 Richmond St
N/A
+1 5196674041
In-store pick-upIn-store shopping
Wheelchair-accessible car park
Repair services
super service . Quality jewellery in a comfortable setting very mindful of the Covid restrictions . Pamela a part time sales rep is fantastic. I pnly buy my serious jewllery there.
like
Great Staff support from Maria and Ayshin. They went above and beyond to help me find the ring that would make my fiancé very happy.
I had an absolutely amazing experience with Camila. My fiancé and I went in together to look at the ring she wanted, and we were very fortunate to have Camila as our consultant. She was extremely knowledgeable and very friendly. When I went back to purchase the ring by myself, Camila helped me through the finance process and provided the best service I could have asked for when purchasing such an important item. I had the most memorable proposal thanks to Camila and all the staff at this Mappins!
Dealing with customer service was beyond the most frustrating phone call I've ever made. I have an engagement ring given to me 9 years ago that I'm looking to resell, and just wanted a copy of the Jewellery Protection Plan. But since I couldn't produce the gentleman who purchased it for me, 9 years ago, who is happily married with children, I now have to get this ring appraised to find out the basic information that would be on THE PROTECTION PLAN. that was paid for at time of purchase, and that I have been able to get a copy of before. Will never deal with Zales as a whole ever again.
A big thank you to Maria for helping us with a return, then a purchase of a ring, along with proper sizing. My ring fits perfectly and I'm beyond happy with how knowledgeable and friendly the staff were.
Overall, very helpful employees, Maria was very patient and listened to what I wanted. She took the time to order a family ring for my wife and made sure I looked at all of the options and made recommendations. Ring came in and looked exactly like we designed it in store! Thank you for your help! Highly recommended!
This place has been absolutely awful since covid! Between changing their hours daily and not communicating to absolutely disgusting customer service I’m sad to say I support Mappins Masonville London. I called for store hours, came on opening only to find out, they opened at a different time then they told me the night before! Terrible! I don’t recommend supporting this store anytime soon!
I recently purchased an engagement ring for my fiancé at this location. Their diamond expert, Taylor, was extremely personable and knowledgeable on product but also went above and beyond to make sure I got exactly what I needed. They were able to offer deferred payments as well as have the rings sized in time for my planned engagement. I would highly recommend Taylor’s service to anyone looking to make such an investment and am very happy with my overall experience.
Deli
The best companies in the category 'Deli'