London, United Kingdom
33 Marchmont St, Bloomsbury
$$
+442078378230
N/A
I posted a parcel 1st class at the counter here. It has been 6 days and still has not arrived to the recipient. I noticed several other reviews commenting on missing parcels - why does the Royal Mail not investigate further?
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My uncle sent me a litter next working day delivery but I didn’t receive yet it’s my very argent litter what I’m gonna do now..
Usually quite good service, but one of the staff was extremely rude today. After waiting for 15 min I was prompted to go to till 6, which was out of view. There was already a customer there so I waited until they left. When it was my turn the person serving said I’d cut the line and proceeded to shake his head for the entire time he was serving me. Will try and avoid going here from now on. Shame as the rest of the staff is quite friendly.
2021 I am happy with the service, everywhere you go you have to queue up,. So get in the queue and wait for your turn, people always looking for a little thing to complain. Life is too way short to get upset with such nonsense things. I am so happy with the service I will keep going there again and again and again. Voila
Visited today and excellent customer service
Professional and friendly service. Always helpful staff
I'm not very impressed. An old flatmate accidently sent a parcel to the address I still lived at, so I attempted to send it on to their new address. As I didn't know what was inside, they thrusted a red pen at me and said it must be returned to the original sender. I don't even know who sent it. They could have at least recommended I spoke to the person to find out what inside before it could be sent. I did just have to take the property that's not theirs back and did eventually get it posted on without the needless steps they tried to impose, causing problems for multiple parties. Maybe it should be explained, probably very slowly to them, that as Post Office office staff, they should explain to members of the public the procedures of their industry (as not everyone will be familiar with posting items in the digital age) and how better customer service could be conducted. However, by the looks of the other reviews, customer service isn't high on the agenda, it literally seems like members of the same extended family run this branch and they need a new and independent employee (preferably in a management position) to give them very obvious guidance that no common adult should struggle to follow.
Avoid this post office if you have time to pop to other branches. Rude staff obviously. I'd rather use the parcel box outside without proof of postage to take risk of lost parcel than go into this branch to use their terrible service. The staff there will ruin your day.
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