London, United Kingdom
16-22 Cheval Pl
N/A
+442075895289
My wife bought a pair of Chanel shoes from this place but on closer inspection day turned out to be fake. They said to bring them in, we presumed for a full refund. But when I returned to get the refund I was confronted by some very abusive attitude from the owner simply because I said ‘here are the fake shoes’. I was then put on the phone to someone who explained there would be an investigation and a three day delay on repayments to the credit card. I can understand the woman in the shop being defensive about the matter but I was astonished by her lack of civility. She knew nothing about this problem in advance whereas we had email communication about returning them at a particular time. That a shop located in Knightsbridge can be selling fake Chanel is unbelievable. What is even more surprising is an attitude of anything less than sincere apology. Avoid.
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Really lovely items and staff are always friendly and helpful. Good choice of second hand designer clothing. High end brands. Not cheap but good quality.
There is so much stock here, you need to look through and have the time/patience to do so. The girls watch you as you try items on, but you are able to get some good bargains! I would definitely come back here again, but this is one of the more expensive agencies within the same area. Worth a visit if you are close by though! Are some good gems here though!!
Great prices and good bargains but the staff is not very nice unfortunatelly...
Great variety of top designer items and nice staff.
Really excellent customer service and great items.
This has become one of my regular haunts in London. They have a very large selection of pre-loved designer pieces, and most are reasonably priced. However, I found the Chanel pieces to be priced a bit high compared to other sellers both online and the local old fashioned brick-and-mortar shops, hence the rating not being a perfect 5 Star (I would have walked out with so much otherwise...probably better for my wallet that they are a bit high in pricing). The staff is welcoming and friendly, and they allowed me to hold things at the counter while I shopped and contemplated which pieces to purchase. It gets a bit crowded with eager shoppers, and I wish that the changing rooms had a bit more privacy--maybe if they added some clips to the curtains so you could cinch them closed? I am not terribly shy, however I do enjoy some privacy when trying on items in front of the mirror in my changing room. Be sure to visit at least once a week if you want to stumble across that special piece, and don't forget to look up...there are lovely bags hanging from the ceiling above you that are also for sale.
Second hand shop for luxury clothing and accessories. Can still be quite pricey for second hand. Need to do your homework and take your time browsing to find the good bargains.
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