London, United Kingdom
127 Broadway
N/A
+44 2085672222
ToiletsNo restaurant
Wheelchair-accessible entrance
My wife picked the selction on the right among three selections for the free spins or Pots and guess what! the One in the middle opened and we were gobsmacked because it didnt open the one that my wife picked! and it should have been the Pot! We complained and its all in the video or their CCTV. Until now The Mangeress named Vicky still not managed to resolved it. She said she would show the viideo to Prism or gaming boss because she could not find anything wrong of the machine. Its nearly a month soon and I am still waiting if we are going to get conpensated or get at least the least Pot if tge Three. So frustrating because we play with real money and when we lose we just bowed and head home. But when we finally picked the right one, something was open instead. I will take this to the ombudsman if I have to, its not about how much or less its the principle that matters. Nobody should Robbed people in a place specially like this.
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