London, United Kingdom
1264-1266 London Rd, Norbury,
N/A
+448452238823
Purchased through the site, did not recieve the product and then contacted company (they did not call back) so i'm glad that I paid through paypal, I;m applying for a refund. Excellent product rubbish management.
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I bought 10kg Black soap from them hoping id eventually buy more. The black soap arrived but extremely dry and crumbles on cutting. I have called them twice with the promise from Gemma and Lorna of someone caling me back but nothing. I have written 3 emails to them and again no response. This company clearly looks good from far but it is DEFINATELY far from good. Do not buy from them
I've used this company many times over the past couple of years and they have always been very good. I buy the 2kg black soap and it works wonders for the whole family.
The black is a great product but the customer service is so bad. I ordered the 2kg black soap, thank God I used PayPal. After several weeks of ignoring my email I asked PayPal for refund. The company sent a very rude email but I'm glad I got my money back
Terrible experience. I ordered black soap and three different body butters to sample. They did'n't send one of the body butters. When I informed them of this I received a call from them accusing me of lying, the person I spoke to said they packed it themselves and took pictures. I asked for those pictures but received nothing. He did however say that he would issue a refund instead of sending the missing body butter. I have not received the refund or the missing body butter and have since been ignored. Shame. Avoid like the plague.
Although our order took a while, it was a large order. There coconut oil is pure heaven. The raw Shea is perfect and cocoa butter is a dream. Will definitely recommend... No we are not family, have not met etc. Just a happy customer who feels the quality of the products speaks for itself.
They do not sent out the goods and ignore your emails, very bad and disappointing company!! Don't order from them
Worst product I have ever used....complete opposite of moisturising lip balm. Dried my lips and made them burn...do not buy!
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