London, United Kingdom
36 Earls Ct Rd, Kensington
N/A
+442079381251
Having had eye problems, then 2 cataract operation in February I was without any glasses. Through a friend I found Specs of Kensington London W.86Ej. It was a miracle to underestimate the situation. Their attention to detail reading through my Eye File was amazing. Their advice on the types of glasses was outstanding. The staff were also all so helpful, friendly and kind working in the most difficult of situations with Covid 19 around. I am utterly grateful to be now able to read, use the computer & drive. A very big thank you to them all and the highest of recommendations.
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amazing service, fixed my glasses in less than 5minutes, highly reccommend!!!
Once again (see my review 10 months ago): Fantastic customer service. Very attentive, very helpful. The frame of my glasses broke, and Karen convinced the manufacturer to replace it for free. It only took a week sending the glasses in and receiving them back. In the meantime, Karin informed me by e-mail about the status quo of the process. This is the second time I receive this great service from Specs of Kensington.
Another reviewer used the adjective 'Bespoke', regarding the client approach of SpecsofKen; which I endorse totally; an astonishing client experience for me, of the best kind.
Best service ever. There is an employee called Tess, and this Lady renders a spectacular service to the client. I went there with my glasses which had the frame broken. Tess gave me the options, offered to send the glasses to the lab and get it fixed for a decent fee, but suggested to try the manufacturer (Oakley) first, whether they want to fix it. I wasn't optimistic about that procedure, as the glasses weren't in the guarantee period any longer. However, Tess tried it, and she achieved it. She sent the glasses to Oakley, and they put a new frame. For free! Great service by both, Tess and Oakley.
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