London, Canada
460 Springbank Dr
N/A
+1 5198580013
Toilets
Wheelchair-accessible toilet
One of the best doctor's I've ever had in my entire life. Dr. Spence is very sincere, honest and trustworthy. I especially appreciate how he takes his time with patients, always listens with sincere concern and never makes you feel like your just another number on his bill to OHIP.
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Great doctor until you need to have something done. Waiting multiple times for paperwork to be filled out, sometimes for more than 3 months. So, if you are reliant on this paperwork for say, your livelihood - don't hold your breath. Some of the admin staff are just horrible defensive people who shouldn't be working in an environment with actual human beings. Her name is Deb to be specific. Her regular message: 'Don't bother me, don't bother the doctor!' Some of the staff are nice - to be fair. It is almost impossible to get an appointment, so good luck with that.
Dr. Spence is a lovely man who has chosen to hire very incompetent front staff. Notes are not sent to other DRs when requested, messages are not shared as promised and the rudeness is unprofessional. I requested my file be sent to my GP and was told they needed my dr to request it. I called the COLLEGE OF PHYSICIANS and was told I can request my own notes for a fee. GREAT...Where do I pay! Med renewals were a mess....the front staff ( I think it was generally the same person) wouldn't pass the request on telling me that I'm not on that med when it was Dr s who prescribed it in the first place. Imagine my panic when each med renewal was up in the air simply because of one persons issues. I was told by Dr s to have the pharmacy just send a request but it wouldn't be given to Dr s to renew! After SEVERAL YEARS (almost 8) as a patient I have simply given up on this clinic. Oh by the way I only saw this Dr once a year or so....sometimes more but not usually. Not like I'm high needs!
Jeff is a great doctor. Good manner, cares about his patients. Over the past year he's helped me through a few tough diagnoses and I'm very thankful for his insight and expertise.
I have been with Dr Spence for over 19 years and he is the best doctor I've had in my 64 years. His attention to detail, genuine regard for my well-being, and friendly \bedside manner\ are admirable and much appreciated.
Amazing doctor and an even more amazing person!!!
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