London, United Kingdom
2 St Luke's Square
N/A
+442073666440
I would like to mention that the receptionists I’ve spoken to during the past week have been very polite and helpful leaving me to feel good about my situation after calling. Dr Ruiz is lovely and I now feel at ease after getting to the bottom of my issues. It is refreshing to feel positive after calling as in the past it hasn’t been the same. Overall good customer service :)
like
This is my first-hand experience with my friend, who went through a very tough time, to which they did nothing to help, but actively made the situation a lot worse. 1. When we submit our registration form, even when we received an automated response, St. Lukes cannot find our registration form (even when we provide them with the unique ID that identifies each registration entry) 2. They tell us to try again (hurrah) so we tried, twice more. Repeat step 1, 2 more times. Wasting time (when time is critical in medical world) 3. Because it took too long to register, we registered with another GP. St. Lukes then removed us from the other GP so we couldn't get medical services from the one we actually liked. Apparently they found that registration form. 3 weeks later. 4. We didn't actually get anything from these guys - we had to go to an A&E to get everything sorted in November (including a life-threatening surgery.) They just delayed our registration process when we needed the GP to get medical advice on life-or-death matter. 5. St. Lukes then deletes us off a month ago from the register, which means when we have to seek medical help (quite urgently I might add, now) we have to register with a GP first. 6. The GP that we like no longer accepts new patients due to COVID-19 situation. Had St Lukes Health Centre informed us about our removal, we would have registered again before this situation. 7. We had to call them to find out about all this. No email, no phone call. No text message. Anyone thinking about registering here, beware. You've been warned.
Very poor service and receptions staff need professional. Booking phone call appointments waiting time should reduce . 6-7 hrs phone call waiting time is to long .if you missed doctor phone call you have to booked another appointment. Is so funny . My opinion better shutdown GP is west of our time and money .
EXTREMELY BAD EXPERIENCE! Over the course of 2 years visiting this clinic- Receptionist staff are always very rude! And doctors have always been very rude and patronising and they contradict their own medical advice. Very unprofessional. They have an attitude of hating their jobs and they take it out on their patients and treat them like punching bags. WILL NOT RECOMMEND going here!!
Total rubbish. Very bad service. This place is a joke.
Deli
The best companies in the category 'Deli'