London, Canada
547 Clarke Rd
N/A
+1 5194550704
Excellent company. Highly recommend.
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Friendly staff and great to work with so far. They let us into the showroom even though they weren't really open to the public but we had our masks and they had hand sanitizer in the showroom so they allowed us to take some pictures so we could contact a sales agent to talk about what our needs were. The agent came into our home using all of the protocols that are required at this time like masks and physical distancing etc. and he followed up and in the timeframe he said he would. The only reason for the 4 star is because we actually haven't had the work done yet but that will come at a later date, hopefully.
Excellent customer service. Installer Dave is a true craftsmen!
We hired London Stair & Railing to build a custom banister and railing for our 1908 yellow brick house. Working closely with Chris, we mixed and matched various design parameters to suit the Victorian flavour that we were looking to maintain in our house. The design process was painless and the quoting process required only one back and forth before we placed an order. Four weeks later, on the exact day we were told (the week before) that the install was scheduled, Garret and Mike showed up to install everything, at 8:55 am, 5 minutes early! These two craftsmen installed everything (and we're talking 100%) within several hours. Their trim work was exceptional! The installation was flawless! The banister and railing look like they have been there for 110 years! And it's ROCK SOLID!!! I couldn't be more pleased with the quality of their fabrication and installation work. I would highly recommend them, without hesitation, to anyone looking for custom railing and banister work!
I had a great experience working with London Stair & Rail. I come from a family business myself and really appreciate the attention to detail. Chris was very helpful when I came into the showroom to pick everything out. Garet the installer was very friendly and great to work with too.
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