London, United Kingdom
43 Brompton Rd, Knightsbridge,
N/A
+442078239300
I attempted to return an unwanted Christmas gift and was told returns/refunds are not possible, only exchanges. Very unusual for a clothing store and disappointing news. I will remember that before shopping for gifts in the area next Christmas.
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Prices are competitive, but we do not like this farce that the shop is reducing prices because they are due to close \in a few weeks\. The shop has been around for centuries and does not look like it is shutting down any time soon! Therefore the low prices look suspicious... Furthrmore, we had to call them at least 10 times to get our VAT refunded. It seems that these guys ignore your VAT refunds hoping that people will just either forget or give up. They also state that they process the requests at the end of the third month, and this obviously to maximise cash in their hands. In our case, it took them actually 6 months and several phone calls, and then they reimbursed less than what they indicated in the form because of hidden \taxes and admin fees\. Very painful experience and poor after sale service provided.
I waited out the front of this store at 10:15am on a Monday morning for 15minutes in plain sight of the staff. Staff were inside cleaning the floor pushing tissues around with their shoes but none opened the shop to serve me. Extremely poor service. I walked away.
Decent shopping experience, shop may close soon
This place doesn't open at 9:00 am . It's 9:32 am and it's closed
Deli
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