London, United Kingdom
146 Eltham Hill, Eltham,
N/A
+442086680804
Katharina was great. We had a very nice experience here. Better then others that I've been to. Katharina gave us some nice pictures and went through everything. Parking isn't great and it was a little difficult to find.
like
POOR AND TERRIBLE SERVICE! My wife and I booked our appointment for 1pm today. We got a call that there was a cancellation and could come to an appointment at 12.30pm. We told the lady we couldn't guarantee that as we were on track for 1pm. She reassured us that if we arrived early we would be seen. As we were approaching the building at 12:35 we got another call. To our shock we were being told that our appointment was cancelled. I told the lady from ultrasound direct our original appointment time was 1pm but we arrived early as advised. She was very unhelpful and said there was nothing she could do! HOW UNPROFESSIONAL TO CANCEL WHILE WE WERE OUTSDIE THE BUILDING!!! WASITED OUR TIME AND TRANSPORT. Why weren't we given more notice? Instead we were incourage to come earlier. If we had cancelled immediately before our appointment I'm sure there would be repercussions and sorry wouldn't cut it! There was no consideration for the grave inconvenience they caused us, when we asked to be refunded they said we had to wait 5 - 7 days yet they withdrew our money Immediately. RUBBISH SERVICE DO NOT WAIST YOUR TIME.
We booked our appointment for 1pm 23 Nov 19 We got a call that there was a cancellation and could come to an appointment at 12.30pm. We told the lady we couldn't guarantee that as we were on track for 1pm. She reassured us that if we arrived early we would be seen. As we were approaching the building at 12:35 we got another call. To our shock we were being told that our appointment was cancelled. I told the lady from ultrasound direct our original appointment time was 1pm but we arrived early as advised. She was very unhelpful and said there was nothing she could do! HOW UNPROFESSIONAL TO CANCEL WHILE WE WERE OUTSDIE THE BUILDING!!! WASITED OUR TIME AND TRANSPORT. What's even more upsetting is we cleared all our plans for this appointment. We were given no notice at all! Instead we were incouraged to come earlier. If we had been the ones to cancel immediately before our appointment I'm sure there would be repercussions and sorry wouldn't cut it! There was no consideration for the grave inconvenience they caused us, when we asked to be refunded they said we had to wait 5 - 7 days yet they withdrew our money Immediately. UPDATE After a few hours we got a call from management and were sent for a free scan the next day 24 Nov 19 in their Central London office. Relieved. They do care for customers afterall.
Both times I've been the service has been great. The sonographer is lovely and got some lovely pictures to take away from the experience. Pricey but would definitely recommend!
Deli
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