London, United Kingdom
Lowth Rd, Fulham,
N/A
+44 2088710011
My colleague have ordered an expensive dining set 4 months ago.She had to wait 2 months and no delivery, no emails no call.They took her money and she had to contact them noumerous times and finally they offered her to return the money because they did not even want to send her the item.Unbelievable how arogant Villeroy and Boch UK is. Guess what- she is still waiting to get her money back.Can you imagine those crooks still hold her money 4 monts after she \bought\ the item and paid it in full.The dining set was never sent either.They call this business, I call it scam.It is up to you if you wanna buy from them or not.I give 0(zero) stars raiting.
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They produce and sell very expensive toilet/bidet seats ( ViClean )that are built cheaply and break shortly after warranty expiration. Calling the customer service was pointless as they do not have a recommended list of repair services and there are no spares available online. Their reply was that any one with plumbing or electrician expertise should be able to fix the units, which is obviously non sense since is a specialistic product. And who am i meant to call? An electrician or a plumber? Both?? And where would they get spares or a maintenance manual?? Joke of a company ripping customers off and not standing by their products! Steer clear
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