London, United Kingdom
64 Victoria St, Westminster
N/A
+442076416000
The worst Council I have ever had the misfortune to deal with. The staff lack basic customer service skills. They are rude and unbelievably incompetent. What happened to basic human kindness? Why do all your staff seem to have an attitude? We get spoken to rudely and with utter complacency. I just don’t understand it. Train your staff on how to deal with people - train them in customer service and maybe your reputation as a Council will improve.
like
First off you’d be forgiven for confusing this new City Hall frontage with two other buildings with similar glass revolve entry doors and grey n White corporate ambience. This is therefore the third of its kind on Victoria Street heading west to east from Victoria Rail/ tube station. Once inside it’s all turn stiles and secure conscious reception staff who need to thaw out ! I ‘melted’ down for them when they simply ignored the obvious solution of using a telephone to check the departments we were visiting, and our appointments when one of their terminals was down. You do not create a bottleneck at 9 am in a so called ‘accessible’ public building. The joke was we then waltzed through the barriers without a bag check. Really !! The signage for where to go was appalling. As an Autistic person lead to rely on appealing to staff already climbing into the lifts about which lift covered the 19 th floor and how did we operate them without a key card. It’s rather ironic that was there to attend an equality and diversity event. I had plenty of material for it. I’m sure that a lot of my comments will be taken on board and significant changes for user friendly entry and navigation of this building will be implemented soon. The lifts are smooth if rather small, the floor materials seamlessly switch between cement flagging to smooth carpet tiling to laminate in the cafe area and the glass partitions are largely matte or etched finishes. I would argue again with signage when it’s applied to such chic toilet facilities. One is never enough if the doors to the cubicles are right on the corridor and they look like full length cleaning cupboards. I can’t say the view through the full length cathedral style windows on the 19 th floor didn’t make me feel queasy so if height adverse avoid standing too close. Distract yourself ! The views over Westminster Cathedral and other sites in the distance are impressive though and imagine the lights at night are pretty stunning.
Before we got married, we had to come here. It was quite interesting experience... Staff was very nice and helpful! Building was build in 1965, 19-storey Westminster City Hall is home to Westminster City Council (over 5000 employees).
Overall decent council even though you pay a high council tax. They actually do things in the area that can be seen. Roads are taken care off potholes Te filled. Staff are abit stuck up. But not incompetent. But I guess they cant as they cover the area off Buckingham palace so they must have some responsibilities or they will get sacked. Over better council then some out there. At messy they dint just sit around drinking coffee and eating donuts.
In this specially unprecedented stressful times when you feel suicidal they will put the last nail into your coffin... not responding, unbelievable what a con we got into. The government help - is an absolute con.
Deli
The best companies in the category 'Deli'