Long Island City, United States
31-24 Ditmars Blvd
N/A
+1 7189323200
Wheelchair-accessible entrance
I went to the branch at Ditmar's because my branch at 30th Ave and 38th St was closed, Again. I got to the door at 3:45 pm and it was already locked. They were supposed to stay open until 4 pm. I really needed to speak with an officer about my IRA. What a waste of time and traffic. I am really tempted to close my account. Danny W.
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On 10/23/20 I was served by teller SELINA BABUL teller #1581 VERY UNPROFESSIONAL. She was wearing headphones around her neck. I've never seen this at any bank.
Astoria federal was a great bank long time ago I think Sterling has improve a little on the service , let’s wait and see , it seems that they r doing better . On a note all the banks in general are not the way they were .
After reporting a missing card and waiting the 7 to 10 business days, called in to check on card. The original rep never canceled or requested a new card. I even verified date and time of original call. The new rep told me there was nothing they could do to expedite a new card, that it would be another 7 to 10 wait and that I would be charged for the new card. (due to work, unable to get to one of their locations during banking hours) Then, she refused to answer my concern that the original card had never been canceled. She pretended she couldn't hear me, although I was on a landline... Not a cell phone. Terrible service since the acquisition. Computers down in the branch, website never worked, Long loading times, no care or concern for customers that were with Astoria Bank for over 40 years. Once the card arrives, I will be relocating to another bank. What a shame.
Long waits, short hours, closed some offices. Going to leave them, not happy at all.
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