Los Alcázares, Spain
Calle de la Feria,
N/A
+34968575847
Excellent handling of our problem with access to our account. Another branch did not did not update our documents properly but Mr Pedro Villa Fuentes got us going in a short while!
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Since Caja Murcia became, BMN and later Bankia it’s service has become worse and worse. they just blocked our bank account without notifying us. They are also rude and don’t reply to emails. Currently our Electricity , water and internet are disconnected due to this issue. Even when mentioning this they even don't care and the issue is after 4 weeks still not resolved. If you need a decent bank in Spain it's definitely not Bankia. Also be careful with the guy 'Francisco 'working' there. He acts like a cival servant doing everything except his job! f you’re looking for a decent Bank in Spain i would recommend Sabadell! We opened an account there in 30 minutes, they have decent software and are customer oriented!
They don't pickup phones, they don't reply to emails. they just block your account for months so you can't access your money. I would really think twice before becoming a customer with Bankia. We lost access to our bank account and they do no effort to get it resolved. Also when you call their helpdesk in the headoffice they don't pickup or don't call you back.
I opened this account when acquiring a mortgage with them, but live north of Torrevieja. I wasn't aware they had moved branches until I could not contact them with the phone number I was given. After searching the web I saw that the branch had moved and the phone number was different. I am very disappointed that BMN failed to notify me of this and after travelling down from where I live to collect a new bank card could not find the branch nor could find a parking space anywhere in that area in order to search on foot. The internet banking is not the easiest of ones to use either and would not recommend this bank to anyone.
Unos auténticos maleducados e impresentable atención al cliente. Por cierto están mal ubicados en el plano de Google.
Un trato exquisito y sobretodo profesionales, así da gusto acudir a la oficina. Os felicito!, pero sobretodo voy a destacar la figura de la subdirectora, súper simpática y muy atenta.
Deli
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