Loughborough, United Kingdom
75 Ashby Rd
N/A
+44 1509809529
From the initial contact to the end of the funeral we were dealt with respect, compassion and efficiency. Scott kept us informed and up-dated throughout. All arrangements were completed excellently . As the funeral was at the natural burial ground we were pleased to be guided to the grave side then left to carry out our own service. The only thing that in retrospect we would have changed would be for the coffin to be lowered into the grave at the start rather than at the end. It was explained that this was a health and safety precaution to stop anyone falling in. With respect I believe it should be the family who decide such a thing and ensure safety measures are taken.
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The support and care I received from Scott at at Ginns & Gutteridge was wonderful. I was arranging my Father's cremation & service. Scott was respectful and encouraging but most importantly he listened. This meant that the service was perfect for my Dad. Scott recommended a lovely minister who conducted a very personal service. The crematorium at Loughborough was ideal. Thank you.
Ginns and Gutteridge, it has taken me 10 months to try and find the words to describe your service at my fathers funeral. As an 18 year old girl I am not experienced in the funeral department but I certainly do know about respect and empathy when being around grieving family members, especially under the shocking circumstances of my Dads death. I will not go into detail as for me I don't want my personal experience plastered over the internet. But just to give you a brief idea of how the day went, my father was WHEELED into our church with no fragility or care with our local Vicar having to put an altar cloth over the trolley because he couldn't quite believe that we were going to see our Father wheeled on a steel framed bar with little wheels. Another moment was when my Dad was leaving the church, which is as you can imagine a very emotional moment for us, the Funeral directors phone went off, the disrespect and utter disgust of this moment boils my blood even to this day. Your service was appalling, the sympathy was outrageous and I hope that this never happens to anyone else. If my mother were to review then she would tell you that the planning was terrible too. Please do not use Ginns and Gutteridge, an absolute disgrace. Yours sincerely Tilly Wheeler
Deli
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