Loughborough, United Kingdom
5 High St, Barrow upon Soar
N/A
+441509274474
As first time buyers we had no idea what we were doing and Zach, Sue and the team we lovely, kind, patient and informative. We brought our house in June just after lockdown 1 and we felt safe and looked after the entire time. They really made our first home buying experience easy and special. Would 100% recommend!
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Zac was kind, patient and professional all the way through our house search. We were first-time buyers, with a near-impossible list of requests, and Zac and his team worked endlessly to find us the perfect home. We cannot thank them enough and would highly recommend them to anyone struggling in their search :)
We were very impressed with the excellent and very professional service provided by Zac and his team. He managed to very quickly sell our house at the first peak of the Covid pandemic. He was very thorough, hard working and responded immediately to any questions and sought effective solutions to any problems or issues that arose. I have dealt with a lot of estate agents over the years and can honestly say that Zac is by far the best.
After enquiring about a house, 10 days later I got a call to say it was now sold, which was obviously useless. As a seller I'd be really disappointed that enquiries about my house are not followed up promptly and they have lost me as a potential future customer when I do need to sell my house as I want an agent who follows up potential sale queries much more promptly and efficiently. As a buyer, I've potentially lost out on my dream house because of the failure to contact me after my query. Disappointing experience really and not a hard thing to get right, surely? I do appreciate they may have a few enquiries, but customer service goes a long way here and to not follow up a query immediately or until after the house is sold is completely counterproductive to me.
Very efficient no problems they would always keep you updated
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