Loughborough, United Kingdom
10 Market Pl
N/A
+441509649145
Booked with Fiona, at loughborough branch. Recommended hotels and choose one suitable for our needs, and suitable flight times. Excellent service, very professional, great experience of booking a holiday, did not feel rushed or pressured into booking, highly recommend, we will definately use Fiona again.
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Will never use Thomas Cook again. They make up exchange rates. I went to the desk and was told that 1.09 was the best exchange rate I could get unless I spent over 200, where as my friend was able to get an exchange rate of 1.22 on 114 later that very same day. When I went in to confront them upon this I was able to get a better exchange rate of 1.20, however the lady at the counter flat out lied that I had ever asked for a better exchange rate than 1.09 in the first place. My friend later phoned them up and asked about their exchange rates, and they said that to anyone coming in off the streets they will automatically give the lowest exchange rate possible, meaning that unless you fight for a better rate they are certainly making commission, not 0% commission as they claim to be. Absolutely terrible service all round, will definitely not use them again.
Needed to change the dates for our holiday and was looked after by Kasey a lady that works at the Loughborough branch have to say she went over and above to help an absolute credit to Thomas cook was told many conflicting things about fees ect but she sorted it straight away no fuss would definitely recommend and we will be visiting again thank you
Went into Thomas Cook today and spoke to Chloe, who was really helpful, gave great advice, understood our needs and wasn't pushy with extras. We hope she gets the recognition she deserves because the service we received was second to none!
Just booked a quick blast in the sun with Thomas Cook Loughborough, had a internet price along with excellent customer service.
They seem to make up the rules of their travel money exchange policies and exchange rates on the moment, depending on how you look. They certainly do take a substantial cut on the travel money, despite what they say, because within the space of half an hour, they gave me and my partner vastly different rates for the same amount of money exchanged, despite the real exchange rate remaining the same over that time.
R.I.P
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