Loughborough, United Kingdom
25 Jubilee Dr
N/A
+44 8003196952
Wheelchair-accessible entrance
First time ordering from UK sweets. Amazing customer service,I had contact throughout. Delivered exactly when they said they would not a bad word to say about them. The issue I had with my order was resolved within the hour of receiving and delt with straight away in a professional manner. Fabulous service! Thankyou UK Sweets!
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I had only noticed the bad reviews after i had placed my order otherwise i would not have bothered but i ordered sweets for my new business and they never arrived (i ordered August 2nd 2020) i tried to call and email but no response,3 months later they said they would refund me i still have not recieved that refund 5 months later ! What a joke DO NOT BUY FROM HERE !!
Absolutely great company to deal with, no issues what so ever, great customer service experience!
DO NOT USE this company. Got some other bad reviews on Trustpilot as well so it's not just me . Ordered online from UK Sweets (Hancocks) 29th Sept and by 9th Oct 2020 nothing arrived so phoned up to be told the items were still in the warehouse. Lady called Courtney said she had no idea why they had not been sent but that they were busy. Sorry I don't blame her but this is pathetic really so cancelled order and will not use ever again. Got to wait 3-5 working days for debit card refund now.
Sweets arrived in smashed box, sweets full of plastic. Ignored first email, sent second email and they wanted to know what I wanted to do, the event had gone that I wanted them for by the time they answered. We had to throw away the sweets due to danger!!! No apology then they returned money \just\ for damaged sweets. Other sweets we ordered and did try were poor quality!
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