Loughton, United Kingdom
Unit 4, Prospect Business Park, Langston Rd
N/A
+44 2085080682
DeliveryIn-store pick-upIn-store shopping
Ordered a trailer from the lovely people at Triton Cycles, and a few extras too. Everything arrived promptly and in good condition. Except, the trailer manufacturer had changed what came "in the box" without informing the shop, leaving me short of a vital part. I emailed Triton Cycles Customer Care Team who couldn't have been more helpful. The spare part is now on back order and at no cost to me. Triton Cycles could have blamed the manufacturer, but instead just got on with sorting the issue for me. Top work Triton Cycles, very much appreciated. Rare in a time of pandemic and tricky supply chains to get this level of attention I think.
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Nothing but great things to say great staff very responsive. My beautiful cannondale bike came quickly exactly on time as they had said. Thank you all it’s being stared at in Brighton
I contacted the shop with a few question about my sons mtb bike and if the wheel is suitable to fit his bike and they responded quickly and said yes. I ordered the wheel and then I saw the reviews on google and started getting a bit worried. To cut the story short the wheel has arrived and fits perfectly,I think there dispatch and delivery time is a bit long as it took 10 days for delivery. Perhaps a lot of the problems last year were to do with supply and the pandemic causing issues . I’m happy now it has arrived and my sons happy he can get out on his bike again.
Made an order with Triton and I made a mistake on the delivery address. James at Triton did a great job tracking me down and we got it fixed thanks to his persistence. Thank's to him everything worked. I would definitely recommend, great service.
Amazing customer service from James at Triton Cycles. Held an order so it could be delivered to my new address and he was helpful, attentive and polite throughout! Highly recommend Triton.
I asked a couple of questions about a component via their website on Tuesday tea-time. Having received their answers, I bought it online. It arrived first thing on Thursday morning. That is excellent service!
Fantastic service start to finish! Excellent team with great knowledge! I ordered by bike on Friday and it arrived Monday. I was lucky enough to have it hand delivered fully built as I lived very close to the warehouse. After sales support has been great. Always time to reply to my questions. Thanks Triton team!
Great bike shop. Has all the little bits others can't be bothered stocking. They also pick up the phone if you need advice
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